Same-day dispatch
Every order that reaches us on a working day (Monday to Friday) before 12:00 and has been paid in full is picked immediately and dispatched the same day – provided all items ordered are in stock. Orders that reach us after 12:00 are dispatched on the next working day.
30-day money-back guarantee
On all items you buy from BluGuitar, we grant you as a consumer (within the meaning of § 13 BGB, German Civil Code) our Money-Back Guarantee for a further 16 days in addition to the statutory 14-day right of withdrawal. The only exceptions are goods made to customer specifications (e.g. BlugPRINTs), wear parts, or products that cannot be taken back for licensing reasons (e.g. software you have registered).
If you are not 100% satisfied with an item you bought from BluGuitar, please get in touch with us and we will arrange the return for you. Please make sure the goods are sent back to us in their original packaging, with all accessories supplied and without any signs of use!
These conditions apply to the Money-Back Guarantee. You will find the conditions for the statutory right of withdrawal and for our warranty services in our General Terms and Conditions (GTC).
Designed and developed in Germany
Our aim is to build the best and most advanced guitar amplifiers to the highest tonal standards. That is why we develop and design all our products at our headquarters in Saarbrücken. The results speak for themselves: our enthusiastic customers, from ambitious hobby guitarists to pros such as Jennifer Batten, Uli Jon Roth and Ian Crichton, span the entire globe, and their number grows every day.
3-year BluGuitar warranty
Your purchases from BluGuitar are covered by our 3-year BluGuitar warranty, which means we extend the 12-month warranty period common with many manufacturers to a full 36 months – at no extra cost or effort for you.
We do this because we stand behind our products and their quality. Our product design, our quality control and our specialist workshop guarantee you the best possible quality and the fastest possible handling of service cases.
Direct support
We have pooled the collective know-how of our developers, designers, technicians, product specialists and, last but not least, our users in our Support Centre for you. Whether it’s technical advice, FAQs, payment, shipping, returns or warranty & statutory warranty – whatever your question, the BluGuitar community has the right answer ready.
And should a specific question remain unanswered, our team of support staff will help you further – by phone or by email, in German and in English. Because the best BluGuitar experts work right here – at BluGuitar.
Direct and fast repair service
In developing and designing our products, we place the highest value on quality and durability, which is why we extend the voluntary manufacturer’s warranty to a full 3 years. Should a BluGuitar product nevertheless need servicing, you benefit from a direct line to the manufacturer: your service case is handled directly by us, without any detours via dealers. That saves you time and money. And you can rest assured that your product has been serviced by the best BluGuitar experts – because nobody knows our products better than we do.
Direct service
In developing and designing our products, we place the highest value on quality and durability, which is why we extend the voluntary manufacturer’s warranty to a full 3 years. Should a BluGuitar product nevertheless need servicing, you benefit from a direct line to the manufacturer: your service case is handled directly by us, without any detours via dealers. That saves you time and money. And you can rest assured that your product has been serviced by the best BluGuitar experts – because nobody knows our products better than we do.